Return Policy

Return Policy for Goated Clicks

Effective Date: October 21, 2024
Last Updated: October 21, 2024

At Goated Clicks, we strive to ensure that you’re satisfied with your purchase. If you’re not completely happy with your product, we’re here to help. Please read our Return Policy below to understand the steps for returning an item and receiving a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as when you received it.
  • The item must be in its original packaging with all included accessories.
  • The return request must be made within [X] days of the delivery date.

Note: Certain items may be marked as “Final Sale” and are not eligible for return or refund. This will be clearly indicated at the time of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software or digital goods
  • Items purchased on clearance or during special promotions (unless otherwise stated)
  • Items that have been used, damaged, or altered after delivery

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email us at returns@goatedclicks.com with your order number, a brief explanation of why you’d like to return the product, and any relevant photos (if necessary).
  2. Wait for Approval: Once we receive your request, we will review it and respond within [X] business days with further instructions, including the return shipping address and any applicable shipping labels.
  3. Prepare the Item for Return: Repackage the item securely in its original packaging. Include all accessories, manuals, and documentation.
  4. Ship the Item: Use a trackable shipping method to return the item to the provided address. We recommend purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Return Shipping Costs

You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item). In such cases, we will provide a prepaid shipping label.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

a. Partial Refunds

We may issue partial refunds for the following:

  • Items returned in damaged or used condition.
  • Items missing parts or accessories not due to our error.
  • Items returned after the [X]-day return window has expired (subject to our discretion).

b. Late or Missing Refunds

If you haven’t received a refund after [X] days, please check your bank account or contact your credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@goatedclicks.com.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at support@goatedclicks.com to initiate an exchange request.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@goatedclicks.com with your order number and photos of the issue. We will work with you to resolve the situation and provide either a replacement or a full refund.

8. International Returns

For international orders, the return process is the same, but please note that you are responsible for any customs duties, taxes, or additional shipping fees associated with returning the product.

9. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

Goated Clicks
Email: returns@goatedclicks.com